JADEBYEXOTICCUSTOMERCARE@GMAIL.COM

If you have any questions about your order, please

Contact

JADEBYEXOTICCUSTOMERCARE@gmail.com

Business Hours: Mon–Fri 9am–5pm PST

We respond within 24 hours.

Shipping & Processing

Customers are charged immediately at checkout once an order is placed. Orders are processed within 1–3 business days within the United States

Orders are shipped using verified carriers such as USPS, UPS, or FedEx.

Orders currently ship within the United States

Estimated delivery times: 5-10 business days

Tracking information is provided via email or text message once the order ships. Every item is carefully packaged to ensure safe delivery.

Returns, Exchanges & Refunds

We want you to love your jewelry! Due to the nature of our products and hygiene standards, we do not accept returns for buyer’s remorse, change of mind, or incorrect sizing.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at JADEBYEXOTICCUSTOMERSERVICE@GMAIL.COM with your order number and photos. Approved claims will receive a replacement item.

We are committed to ensuring you receive your order in perfect condition and will handle any issues promptly.

By purchasing from our store, you agree to these policies.

Privacy Policy

We respect your privacy and only collect information necessary to process orders and provide support. We never sell or share customer information.

Terms & Conditions

By purchasing from our store, you agree to our shipping and return policies. All products are sold as described on this website.